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Lisa Kramer, founder of Leading with Intention, shares her insights on coaching, coaching cultures, and the importance of creating meaningful relationships with clients.

By: Lisa G. Kramer, MSW, PCC

“You will have wonderful surges forward. Then there must be a time of consolidating before the next surge. Accept this as part of the process and never become downhearted.” Eileen Caddy

Coaching is a process of action and learning. Clients come to coaching to make changes in their lives. They take action, and then pause to reflect on the impact of the action. Based on the learning from this reflection, they take action again. It is this cycle of action and learning that sustains change over time. The change process evokes a range of feelings from excitement to fear to joy to frustration. The coaching partnership provides clients with a safe environment to integrate these emotions (emotion = energy in motion) to move forward and achieve their goals.

By: Lisa G. Kramer, MSW, PCC

“Whenever you have truth, it must be given with love, or the message and the messenger will be rejected.” Mahatma Gandhi

In the coaching relationship, both the coach and the client expect the truth from each other. For clients, coaching is one place in their lives where they can speak the truth without worrying about being judged or having to look good. For coaches, being truthful is critical to a successful coaching relationship. In fact, many coaches include a sentence in their coaching agreement such as “I will be honest and straightforward in asking questions and making requests. I request your permission to be bold and forthright in all of our interactions.” Withholding the truth, on the other hand, serves neither the client nor the coaching relationship. “When the coach has the courage to tell the truth, the client gets a model of the art of being straight. And in the process, more trust is built between coach and client” (CoActive Coaching, 1998).

By: Lisa G. Kramer, MSW, PCC

What does it mean to listen without judgment? 

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